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AMC – ANNUAL MAINTENANCE CONTRACT

ELV Systems, Network and ICT – AMC Contract has always been the most prominent component of any enterprise therefore, it always ensures the longevity of the systems, peripherals, networks and the servers in specific. Networkstore.lk, have always delivered premium services of infrastructure maintenance through our certified expert engineers as a part of the Annual Maintenance Contract (AMC).The primary objectives of this AMC are to:

  • Ensure high availability of the systems without major downtime and increase business productivity.
  • Reduce unnecessary cost involved due to troubleshooting, repairs after expire warranty period.
  • Provide clear reference to service ownership, accountability, roles and/or responsibilities.
  • Match perceptions of expected service provision with actual service support and delivery.

Our expertise and experience over 12 years in providing support services for any scale of Core – Edge layer Infrastructures, helps us deliver SLA (Service Level Agreement) based AMC service for many enterprise ELV, Network and ICT systems in Sri Lanka. What’s more, we have been identified by most leading IT brands as their authorized distributor and service provider – for meeting the highest service standards through strong commitment to customer satisfaction and continuous improvement.

Please contact our sales team to help you with Maintenance Plans.
Call us on : (+94)-777-331-726 or email : [email protected] for more details or pricing.

AMC Package

Bronze
(Tier 05)
Silver
(Tier 04)
Gold
(Tier 03)
Platinum
(Tier 02)
Diamond
(Tier 01)
Remote Assistance
Remote Assistance
Telephone & Email Support
Remote Access and Troubleshooting
(AnyDesk or Ammyy Admin Latest Version)
On-Call Response Duration
Response Time (Within)60 Mins30 Mins15 Mins10 MinsImmediately
Remote Resolution Time (Within)4 Hours2 Hours1 Hour1 HourImmediately
On-Site Engineer---AvailableAvailable
ICT Helpdesk Service--Available
Remote
Available
On-site
Available
On-site
Office Hours Troubleshooting and Support
Out of Office Hours Troubleshooting and Support--Available
Remote
Available
Remote
Available
On-site
On-site Response Time
Within Colombo
(Below 30 KM)
Working Hours8 Hours4 Hours2 HoursImmediatelyImmediately
Non-Working HoursNANANANA3 Hours
Colombo Suburb
(31 KM - 100 KM)
Working Hours12 Hours8 Hours4 HoursImmediatelyImmediately
Non-Working HoursNANANANA6 Hours
Outside Colombo
(Above 100 KM)
Working Hours24 Hours12 Hours16 HoursImmediatelyImmediately
Non-Working HoursNANANANA12 Hours
Maintenance On-Site Visits
Annual Preventive Maintenance11224
Annual Corrective MaintenanceUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Preventive Maintenance Report - Email
24x7 Additional Engineers and Technicians
Support for Major Issues / Downtime
Maintenance Services and Features
Firmware Upgrades and System Health Check
System Vulnerability Audit, Consultation
IT Policy Management--
System Training
Spares/ Hot Standby Equipment Management
(Equipment Should Supply by the Customer)
Onsite Backup till Replacement
(Networkstore.lk will provide similar or equivalent product as an alternative backup device for 60 days)
-
Part Replacement (Without System Modification)
Part Replacement (With System Modification)--
Faulty Equipment Repair – Service Charges
(Estimation on Approval Basis / Excluding Part Cost / Discount 100%)
-50%100%100%100%
Discount for All New Requirements (Product and Services)
(Estimation on Approval Basis/ Discount 100%)1
5%10%15%15%15%