LET THE EXPERTS TO MANAGE,
STAY FOCUSED ON YOUR BUSINESS GROWTH.
AMC – ANNUAL MAINTENANCE CONTRACT
ELV Systems, Network and ICT – AMC Contract has always been the most prominent component of any enterprise therefore, it always ensures the longevity of the systems, peripherals, networks and the servers in specific. Networkstore.lk, have always delivered premium services of infrastructure maintenance through our certified expert engineers as a part of the Annual Maintenance Contract (AMC).The primary objectives of this AMC are to:
- Ensure high availability of the systems without major downtime and increase business productivity.
- Reduce unnecessary cost involved due to troubleshooting, repairs after expire warranty period.
- Provide clear reference to service ownership, accountability, roles and/or responsibilities.
- Match perceptions of expected service provision with actual service support and delivery.
Our expertise and experience over 12 years in providing support services for any scale of Core – Edge layer Infrastructures, helps us deliver SLA (Service Level Agreement) based AMC service for many enterprise ELV, Network and ICT systems in Sri Lanka. What’s more, we have been identified by most leading IT brands as their authorized distributor and service provider – for meeting the highest service standards through strong commitment to customer satisfaction and continuous improvement.
Please contact our sales team to help you with Maintenance Plans.
Call us on : (+94)-777-331-726 or email : [email protected] for more details or pricing.
Telephone & Email Support
|Remote Access and Troubleshooting|
(AnyDesk or Ammyy Admin Latest Version)
|On-Call Response Duration|
|Response Time (Within)||60 Mins||30 Mins||15 Mins||10 Mins||Immediately|
|Remote Resolution Time (Within)||4 Hours||2 Hours||1 Hour||1 Hour||Immediately|
|ICT Helpdesk Service||-||-||Available|
|Office Hours Troubleshooting and Support||√||√||√||√||√|
|Out of Office Hours Troubleshooting and Support||-||-||Available|
|On-site Response Time|
(Below 30 KM)
|Working Hours||8 Hours||4 Hours||2 Hours||Immediately||Immediately|
|Non-Working Hours||NA||NA||NA||NA||3 Hours|
(31 KM - 100 KM)
|Working Hours||12 Hours||8 Hours||4 Hours||Immediately||Immediately|
|Non-Working Hours||NA||NA||NA||NA||6 Hours|
(Above 100 KM)
|Working Hours||24 Hours||12 Hours||16 Hours||Immediately||Immediately|
|Non-Working Hours||NA||NA||NA||NA||12 Hours|
|Maintenance On-Site Visits|
|Annual Preventive Maintenance||1||1||2||2||4|
|Annual Corrective Maintenance||Unlimited||Unlimited||Unlimited||Unlimited||Unlimited|
|Preventive Maintenance Report - Email||√||√||√||√||√|
|24x7 Additional Engineers and Technicians |
Support for Major Issues / Downtime
|Maintenance Services and Features|
|Firmware Upgrades and System Health Check||√||√||√||√||√|
|System Vulnerability Audit, Consultation||√||√||√||√||√|
|IT Policy Management||-||-||√||√||√|
|Spares/ Hot Standby Equipment Management|
(Equipment Should Supply by the Customer)
|Onsite Backup till Replacement |
(Networkstore.lk will provide similar or equivalent product as an alternative backup device for 60 days)
|Part Replacement (Without System Modification)||√||√||√||√||√|
|Part Replacement (With System Modification)||-||-||√||√||√|
|Faulty Equipment Repair – Service Charges |
(Estimation on Approval Basis / Excluding Part Cost / Discount 100%)
|Discount for All New Requirements (Product and Services) |
(Estimation on Approval Basis/ Discount 100%)1