AMC – ANNUAL MAINTENANCE CONTRACT

ELV Systems, Network and ICT – AMC Contract has always been the most prominent component of any enterprise therefore, it always ensures the longevity of the systems, peripherals, networks and the servers in specific. Networkstore.lk, have always delivered premium services of infrastructure maintenance through our certified expert engineers as a part of the Annual Maintenance Contract (AMC).The primary objectives of this AMC are to:

• Ensure high availability of the systems without major downtime and increase business productivity.
• Reduce unnecessary cost involved due to troubleshooting, repairs after expire warranty period.
• Provide clear reference to service ownership, accountability, roles and/or responsibilities.
• Match perceptions of expected service provision with actual service support and delivery.

Our expertise and experience over 12 years in providing support services for any scale of Core – Edge layer Infrastructures, helps us deliver SLA (Service Level Agreement) based AMC service for many enterprise ELV, Network and ICT systems in Sri Lanka. What’s more, we have been identified by most leading IT brands as their authorized distributor and service provider – for meeting the highest service standards through strong commitment to customer satisfaction and continuous improvement.